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Started by : Liz Diamond on 29/05/16

Viewed : 2809 times

 

Total Posts : 17  (Most Recent First)  Show Oldest First
Photo View Member Profile Louise at GRGView Member Profile Member since April 2006 Posted 3 years ago
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Good News!  Do you have dates for the runs you are missing? as I may be able to find them and reprocess them.  I can't guarantee I can though.

 
Photo View Member Profile Julie Jarman Member since February 2011 Posted 3 years ago
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Hi Liz and Louise

Thanks for your help both of you . I tried a number of things and don't know now which one actually wokred - I suspect it was setting up Garmin Express again even tho' it said my watch was connected. The good news is that my Marathon info has synched with GRG which was my main concern. It picked up one other run as well but not all the missing runs 

 

 

 
Photo View Member Profile Louise at GRGView Member Profile Member since April 2006 Posted 3 years ago
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Hi Julie

When you plug the watch in and turn on Garmin Express, does it say its connected with the circle showing green?  If it doesn't appear on Garmin Connect its possible that Garmin is not finding your watch at all.  In the case you may want to delete the connection in Garmin Express and re-install.

 
Photo Liz DiamondView Member Profile Member since April 2011 Posted 3 years ago
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The only other thing i have had in the past is that my old Garmin would sometimes get the date wrong. If i couldn't find a run that should have uploaded but it was still showing on my watch it could usually be found in my log book on 01/04/2007. Really random but it must have been a default date setting, i learned to check that far back in my log and usually i could find it and manually change the date.

Not easy to find if you don't know what date it might send it too but if you search for runs by distance/route etc you might find it, mine always went to that default date.

This may not be your problem but i have definatly had it about a dozen times in the past so might be worth checking.

 
Photo View Member Profile Julie Jarman Member since February 2011 Posted 3 years ago
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Thanks Liz - I tried this but although I've had several runs since May 7th (the last one that synched with GRG) none appear on my Garmin Connect page althoughthey are all still on my watch. Do you have any other suggestions - gettting a bit desparate!

 
 
 
Photo View Member Profile Louise at GRGView Member Profile Member since April 2006 Posted 3 years ago
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Thanks Liz.  That's interesing and useful to know.

 
Photo Liz DiamondView Member Profile Member since April 2011 Posted 3 years ago
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As i found the other day, exporting the TCX file from Garmin connect manually is really easy and only took less then 30 secs to do, . Not ideal when it should happen automatically but it gets all the info/maps/splits across to your log book the same as syncing, i am a real nerd when it comes to having to see the figures.

Just open your run in connect, click on the little settings cog in the top right and click export TCX, then open GRG upload run section and click upload TCX, job done. HTH Julie.

 
Photo View Member Profile Louise at GRGView Member Profile Member since April 2006 Posted 3 years ago
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I'm sorry I really don't know.  The process is set up automatically between their site and ours.  The problem usually occurs when a member has set up multiple connections to us.  This can happen if someone thinks its not synching (perhaps takes a while to come through) and then re-synchs.  For example I have to launch Garmin Express each time to force the run through, which shouldnt' be needed, but it just seems like my Garmin won't connect without doing this. If I didn't know I could easily try re-synching again and then it would never work until I deleted all the synchs on the Garmin site.   Or sometimes there are 2 runners using the same PC with different Garmin Connect accounts.  In this case the if they are logged into the other account that isn't synched with us then it won't go through.  

 
Photo View Member Profile Julie Jarman Member since February 2011 Posted 3 years ago
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This has  happened on several occaions now - where does the problem lie - with GRG or Garmin? 

 

 
Photo View Member Profile Louise at GRGView Member Profile Member since April 2006 Posted 3 years ago
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That's a shame.  I'm afraid you may have to go through the process again of re-synching, but you have to delete any previous connections through Garmin Connect first.   This should happen immediately so you shouldn't have to wait.   Sorrythat you seem to have been through this before, I don't know why this has happened again.  

 
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