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FIT File Problem

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Started by : Riggs on 17/01/14

Viewed : 3567 times

 

Total Posts : 10  (Most Recent First)  Show Oldest First
Photo John at GRGView Member Profile Member since February 2006 Posted 7 years ago
 0

Garmin has some advice on the following page for anyone who is having problems with our Garmin Uploader not finding their Garmin device:

Why doesn't the Garmin Communicator Plugin see my device?

If you need to contact Garmin for help, their support contact details are on this page: Garmin Customer Support

 
Photo View Member Profile Joan Edwards Member since February 2012 Posted 7 years ago
 0

I've had problems in the past with the computer telling me it can't find a device.  The problem is intermittent so I assume it's my computer, but I get around it by uploading my runs into the Garmin Training Centre and they can then be downloaded into GRG as a TCX file.  It's a bit long winded but achieves the result.

 
Photo Phae Bryant Member since May 2012 Posted 7 years ago
 0

Thank you very much for sorting that John.

I have tried to upload the plug in on both Chrome and Explorer, but as I can now upload using the 'fit file uploader' its not a massive problem.

Thank you again for your very speedy response :-)

 
Photo Robyn DoyleView Member Profile Member since January 2014 Posted 7 years ago
 0

Thanks John

 
Photo RiggsView Member Profile Member since August 2010 Posted 7 years ago
 0

Works fine now thanks John.

As usual a rapid and efficient service from GRG

Thanks again

Paul

 
 
 
Photo John at GRGView Member Profile Member since February 2006 Posted 7 years ago
 1

Found the problem - the recent upgrade to implement PB tracking for cycle rides and swims didn't complete properly.  I've put in a fix, so you should be able to upload FIT files again now using the FIT File Uploader.  Sorry for the inconvenience everyone.

Phae - I think the problem of not detecting the Garmin Communicator plugin is another issue.  Would you mind telling me what browser you are using please?  If you are using Internet Explorer 11, there is a compatibility problem with this browser and the Garmin plugin, so you would need to use a different browser like Chrome.

John

 
Photo Robyn DoyleView Member Profile Member since January 2014 Posted 7 years ago
 0

I'm having the same problem with a forerunner 210W, although it worked perfectly last weekend.

 
Photo John at GRGView Member Profile Member since February 2006 Posted 7 years ago
 0

Can you send me the file you're trying to upload please I'll have a look into it - I'll email you both directly so you know where to send it to.

Can you also confirm what browser you're using please?

John

 

 
Photo Phae Bryant Member since May 2012 Posted 7 years ago
 0

I am having exactly the same problem. I have a Forerunner 110 and have tried through the 'upload from a device'. It keeps saying I don't have a certain Garmin Plug In but I have downloaded this plug in now several times, but it still doesn't recognise it. Then, when I try via the 'Fit File uploader' I select the file then click 'read' and it goes blank again. Very frustrating!!

 
Photo RiggsView Member Profile Member since August 2010 Posted 7 years ago
 0

I'm trying to upload a FIT file from my Garmin FR10 (which is what I have always done) and it doesn't seem to be recognising it. I've tried uplaoding it to Garmin Connect and all works fine.

Many thanks

Paul

 

 

 

 
 
 
 
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